Frequently Asked Questions Delivery, Quality & Pricing

Translation time depends on the word count, complexity, and urgency of the document. Generally, standard documents (under 5,000 words) take 3-5 business days; professional documents (legal, medical) take 5-7 business days; rush services can be delivered within 24 hours. We will provide accurate time estimates based on your specific needs.

We follow a strict quality control process: 1) Professional domain-matched translators; 2) Senior reviewers; 3) Quality checks; 4) Client feedback processing. We also maintain terminology databases and translation memories to ensure terminology consistency and unified translation style. All translation projects undergo at least two rounds of quality review.

We can handle various types of documents, including: business documents, technical documents, legal documents, medical documents, academic papers, marketing materials, website content, software interfaces, game content, and more. We also provide specialized translation services such as patent translation and certified translation.

Website localization includes: content translation, interface localization, cultural adaptation, technical implementation, SEO optimization, testing and validation, and more. We not only translate text content but also consider cultural habits, laws and regulations, and user experience factors in target markets to ensure the website truly adapts to local markets.

Typically, we need: 1) Software source code or resource files; 2) User interface screenshots; 3) Functional documentation; 4) Terminology glossary (if available); 5) Target language and region requirements; 6) Special format requirements. Our technical team will evaluate the project and provide a detailed implementation plan.

Interpretation services require advance booking, preferably 3-5 business days in advance. Please provide: meeting/event time, location, topic, number of participants, language pair, interpretation type (simultaneous/consecutive/escort interpretation), and other information. We will match suitable interpreters and arrange professional equipment based on your needs.

Yes. For ongoing programs we maintain client glossaries and TM to keep product families and markets consistent and to reduce cost on repeated content. Exports can be provided under agreement at project close.

Yes. We can execute an NDA before kickoff and apply access control, encrypted transfer and on-request destruction for medical, legal and tender materials. Data residency needs can be confirmed at quoting.

Certified translation typically includes a translator statement and company stamp format. Notarization or apostille is arranged separately per receiving authority and itemized on the quote so it is not mixed with translation fees.

We provide: Web application development, mobile app development (iOS/Android), enterprise system development, API development and integration, database design and development, cloud service deployment, and more. We use mainstream technology stacks such as React, Vue, Node.js, Python, Java, etc., ensuring project scalability and maintainability.

Software design services include: UI/UX design, interaction design, visual design, prototype design, design system establishment, responsive design, and more. We follow modern design principles, focus on user experience, and ensure designs are both beautiful and practical. We also provide design specification documents and design resource delivery.

Development time depends on website scale, functional complexity, and number of languages. Generally, small websites (10-20 pages, 2-3 languages) take 3-4 weeks; medium websites (50-100 pages, 5-10 languages) take 6-8 weeks; large enterprise websites take 2-3 months. We will provide a detailed project timeline based on your requirements.

We support iOS (Swift/Objective-C) and Android (Kotlin/Java) native development, as well as cross-platform development with React Native, Flutter, etc. We recommend the most suitable development solution based on project requirements, budget, and time constraints. We also provide app store listing support and ongoing maintenance services.

Yes, we provide comprehensive technical support services, including: bug fixes, feature updates, performance optimization, security maintenance, server maintenance, and more. We offer different levels of support packages, from basic maintenance to 7x24 technical support, to meet different client needs.

Translation service prices are determined based on document type, word count, language pair, urgency, professional domain, and other factors. We use a transparent pricing system and will provide detailed quotes after understanding your specific needs. We promise reasonable prices, no hidden fees, and offer multiple payment methods.

Software development projects are quoted on a per-project basis, with prices determined by project scale, functional complexity, technical difficulty, development cycle, and other factors. We will provide a detailed project quote after requirements analysis, including development costs, design costs, testing costs, maintenance costs, etc. We also offer phased payment plans.

Yes, we provide discount pricing for bulk projects. For long-term clients, large projects, multilingual projects, etc., we offer tiered pricing discounts. Specific discount rates are determined based on project scale. Please contact our sales team for detailed quotes.

We support multiple payment methods: bank transfer, Alipay, WeChat Pay, PayPal, credit cards, and more. For enterprise clients, we also support corporate transfers and installment payments. Payment methods will be clearly specified in the contract to ensure secure and convenient transactions.

We provide free trial translation services for new clients (usually 500-1000 words) so you can experience our translation quality. For software development projects, we provide free requirements analysis and solution design. We also offer project assessment services to help you understand project feasibility and budget estimates.

Small one-off files often carry a minimum project fee covering PM, terminology prep and QA. The minimum is itemized on the quote. We can also batch multiple small files into one assessment to control total cost.

Standard turnaround follows word count/duration and staffing. Compressed deadlines may require rush bands or parallel review teams, shown as a separate rush factor on the quote. We offer turnaround options without lowering QA gates.

We follow ISO 17100 standard quality control processes: 1) Professional domain-matched translators; 2) Dual review mechanism; 3) Terminology consistency checks; 4) Format and layout checks; 5) Final quality review. We also have a comprehensive quality feedback mechanism to ensure client satisfaction.

We promise 100% client satisfaction. If you're not satisfied with the translation quality, we provide free revision services until you're satisfied. We have a comprehensive complaint handling mechanism and will respond to your feedback within 24 hours and provide solutions within 48 hours.

Yes, we are ISO 17100 certified for translation services, which is the international standard for translation service quality management. We have also obtained multiple industry certifications and established a comprehensive quality management system. Our quality processes are strictly audited to ensure service standardization and professionalism.

We create dedicated terminology databases and translation memories for each client to ensure terminology translation consistency and accuracy. We also provide terminology management services to help clients establish and maintain professional terminology databases. For large projects, we assign dedicated terminology managers to ensure terminology uniformity.

We assign domain-experienced linguists and reviewers, build glossaries and do-not-translate lists at kickoff, and dual-check warnings, tag naming, doses and indications. Engineering or medical sampling can be added as needed.

We support delivery in various file formats, including: Word, PDF, Excel, PowerPoint, HTML, XML, JSON, PO files, and more. We maintain original file formats to ensure consistent layout and styling. For special format requirements, we can also provide customized services.

We assign a dedicated project manager for each project. You can track progress through: 1) Regular updates from the project manager; 2) Online project management platform; 3) Email and phone communication. We proactively report progress at key project milestones to ensure transparency and control.

Yes, we provide comprehensive after-sales support services. Translation projects include a 30-day free revision period; software development projects include 3-12 months warranty periods with free bug fixes and technical support. We also provide long-term maintenance services to ensure your systems run stably.

We understand the needs of urgent projects and provide rush services. For urgent projects requiring 24-hour delivery, we arrange dedicated teams with priority processing. While rush services may require additional fees, we promise not to compromise on quality standards. We recommend early communication so we can properly allocate resources.

We take data security very seriously and employ multiple security measures: 1) Encrypted transmission and storage; 2) Strict access control; 3) Regular security audits; 4) Signed confidentiality agreements; 5) Compliance with GDPR and other data protection regulations. We promise not to disclose any client information and can delete related data upon request after project completion.

Interpreting is commonly billed hourly, half-day or full-day depending on language pairs, topic difficulty and booth partners. SI equipment (booths, receivers) is usually a separate line item, or can be bundled. Share the agenda and pairs for an accurate estimate.