Privacy Policy

1. Information Collection

We may collect the following types of information:

• Personal Information: name, email address, phone number, company name, job title, address, and similar identifiers
• Project Information: translation requirements, document type, language pairs, urgency, budget range, delivery requirements, and related details
• Technical Information: IP address, browser type, operating system, access time, page visit history, device information, and similar data
• File Information: content of documents you upload, file format, and file size (solely for translation purposes)
• Payment Information: billing address and payment method (we do not store full credit card details)
• Communication Records: call records with our customer service team, email correspondence, and online chat records

2. Information Use

We use the information we collect for the following purposes:

• Service Delivery: providing translation services, customer support, project management, and quality assurance
• Business Processing: processing your quotation requests, project needs, contract execution, and payment handling
• Service Improvement: analyzing user behavior, improving service quality, developing new features, and optimizing user experience
• Communication: sending important notices, service updates, project status updates, and marketing information (with your consent)
• Legal Compliance: complying with legal and regulatory requirements, tax filings, audits, and regulatory reporting
• Security Protection: preventing fraud, protecting system security, and maintaining service integrity
• Data Analysis: conducting anonymized statistical analysis to understand industry trends and user needs

3. Information Sharing

We do not sell, trade, or transfer your personal information to third parties except in the following circumstances:

• Explicit Consent: with your explicit written consent
• Service Delivery: as necessary to provide the services you request (e.g., professional translators, technology partners)
• Legal Requirements: legal requirements, court orders, government investigations, or regulatory demands
• Security Protection: to protect our rights, property, security, or user safety
• Business Transfer: in connection with a merger, acquisition, or asset transfer (with advance notice)
• Emergency Situations: to protect personal or public safety in emergency circumstances

3.1 Third-Party Service Providers

We may share information with the following types of third-party service providers:

• Cloud Service Providers: for data storage and processing
• Payment Processors: for processing payment transactions
• Analytics Services: for website analytics and performance monitoring
• Communication Services: for sending email and SMS notifications

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: SSL/TLS encryption for data transmission and AES-256 encryption for storage of sensitive data
• Access Control: strict access permission management; employees may access only information necessary for their work
• Security Audits: regular security audits, vulnerability assessments, and penetration testing
• Data Backup: comprehensive data backup and disaster recovery mechanisms
• Employee Training: regular training on data protection and privacy security
• Monitoring Systems: 24/7 security monitoring with real-time detection of anomalous activity
• Physical Security: strict physical security measures in server facilities
• Incident Response: emergency response mechanisms for data breach incidents

5. Data Retention

We retain your personal information only for as long as necessary:

• Project Data: retained for 6 months after project completion for quality tracking and customer service
• Client Information: retained for 2 years after the client relationship ends for legal compliance and dispute resolution
• Financial Records: retained for 7 years in accordance with tax regulations
• Communication Records: retained for 1 year for customer service and quality improvement
• Technical Logs: retained for 3 months for security analysis and system maintenance
• Legal Requirements: retention periods as required by applicable laws and regulations
• User Requests: deleted promptly upon your explicit request, to the extent permitted by law

6. Cookie Usage

We use cookies to improve your website experience:

• Essential Cookies: required for normal website operation, including session management and security verification
• Functional Cookies: remember your language preferences, login status, and similar settings
• Analytics Cookies: understand website usage, user behavior, and performance monitoring
• Marketing Cookies: personalized content recommendations and advertising (with your consent)

You may manage cookie preferences through your browser settings; disabling certain cookies may affect website functionality.

6.1 Third-Party Cookies

We may use the following third-party services that may set their own cookies:

• Google Analytics: website traffic analysis
• Social Media: social sharing features
• Payment Services: online payment processing

7. Your Rights

Under applicable laws and regulations, you have the following rights:

• Right to Know: understand how we collect and use your personal information
• Right of Access: request access to personal information we hold about you
• Right to Rectification: request correction of inaccurate or incomplete personal information
• Right to Erasure: request deletion of your personal information ("right to be forgotten")
• Right to Restrict Processing: request restriction of processing of your personal information
• Right to Data Portability: receive your data in a structured, commonly used format
• Right to Object: object to processing based on legitimate interests
• Right to Withdraw Consent: withdraw consent you previously provided at any time

7.1 How to Exercise Your Rights

You may exercise the above rights by:

• Emailing: privacy@fanyiworld.com
• Calling: +86-21-61984608
• Submitting a request through our client portal

We will respond within 30 days of receiving your request; complex cases may require an additional 60 days.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we discover that we have collected personal information from a child, we will delete it promptly.

10. International Data Transfers

Your personal information may be transferred to and processed in locations outside your country or region. We ensure appropriate safeguards are in place to protect your data and comply with applicable data protection laws.

11. Policy Updates

We may update this Privacy Policy from time to time. Material changes will be communicated through:

• Prominent notice on our website
• Email notification
• Notice through our client portal

Continued use of our services constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: privacy@fanyiworld.com
• Phone: +86-21-61984608
• Address: Room 206, Building 1, Lane 88 Shengrong Road, Shanghai
• Business Hours: Monday to Friday, 9:00–18:00 (China Standard Time)

12.1 Data Protection Officer

If you have specific concerns regarding data processing, you may contact our Data Protection Officer:

• Email: dpo@fanyiworld.com
• Phone: +86-21-61984608