Travel & Hospitality · 4 months
OTA Multilingual Content & Support Knowledge Base
Translated hotel descriptions, destination guides, booking flows and support scripts for Southeast Asia and Europe.
- PSB Reg. No. 3101150909750
- TAC Institutional Member
- ISO 17100 Certified Quality
- Strict Enterprise NDA
Anonymized case - Languages
- 5
- Hotel listings
- 50k+
- Traffic lift
- 35%
- Months
- 4
Background
The client serves cross-border consumers, finance, legal or public-facing scenarios where trust and compliant messaging drive conversion and risk control. “OTA Multilingual Content & Support Knowledge Base” must preserve brand voice while adapting to local search, legal wording and user expectations.
An OTA expanding internationally needed massive hotel and destination content in multiple languages plus a support KB for 24/7 multilingual service.
Linguist assigned industry linguists, reviewers and a dedicated PM. Scope included Content translation, Support scripts, SEO copy, etc.. Within 4 months, we delivered and QA’d 5 languages—achieving: Multilingual destination pages organic traffic up 35%; higher first-contact resolution
Project challenges
Volume
Hundreds of thousands of variable-length hotel descriptions.
SEO localization
Per-locale destination keywords.
UGC quality
User content cleaned before translation.
Support scripts
Professional tone for refunds and complaints.
Our approach
Phased delivery balancing quality, compliance and timeline.
Content Tiering & UGC Cleaning
Separated official hotel specs from user reviews; established MTPE vs. human translation criteria.
Destination SEO & Taxonomy
Extracted standard facility terms and localized high-intent destination search keywords.
TEP & Cross-Timezone Review
Staffed specialist linguists across 5 languages to handle rapid room rate and policy updates.
CMS Ingestion & Support KB Sync
Automated ingestion into headless CMS while continuously updating 24/7 multilingual support scripts.
Deliverables
Project highlights
OTA scale
MTPE plus human edit efficiency.
Travel SEO
Per-locale keyword research.
Support scripts
Scenario-based multilingual scripts.
Regional fit
SEA vs. Europe usage differences.
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